Q. Is it safe to pay by credit card online ?
A.We employ the latest 128-encryption technology to safeguard the transfer of credit card information from our secure server. All Customer details are strictly confidential & will not be passed on to any other parties,And used by us only to ensure the smooth operation of the transaction that you have instigated.
Q.Can i trust Xmans Adult World with my personal details and credit card details
A.Xman has been in business since 1996 and conducting online adult product sales since the year 2000,In that time we have processed thousands of online sales without ever receiving a complaint.
We also openly advertise to our customers our physical address and phone number, And with two physical shopfront locations You can be assured you are dealing with a reputable business.
Q.Will other people know i have ordered adult products
A. No.All goods are packed in plain packaging. There will be no mention of the contents, the return address on our packaging will use our discreet trading name "PCP Distributors" . We use Australia Post for fast deliveries within Australia,
Q. What will show up on my credit card statement when i order from you
A. For your privacy all credit card transactions will appear on your bank statement using our discreet trading name. it will show a purchase from "PCP Distributors.Berkley Vale"
Q. What payment methods do you accept?
A. We accept Visa, Mastercard, Bankcard, American Express and Diners Club. We also take direct deposits into our bank account via any branch of St George bank,or by internet banking.
If you prefer to make payment by direct deposit, simply add the products to your cart then choose this as the payment method at checkout. You will then be emailed our bank account details in your order confirmation and can make the payment by direct transfer. Be sure to use your order number as the reference.
Other alternatives include sending a cheque or anonymous money order, all of which can be selected as payment methods once you have added all products to your cart and entered your delivery address.
Finally, we also accept phone orders on 0243 893 518 and faxed orders can be sent complete with your credit card number to 0243 885 453
Q. Will I be contacted after my order is placed?
A. If you provide an email address when ordering then one email will be sent providing an order confirmation after the order is completed.
Another email will be sent when the order is being shipped from our warehouse. This would normally be the same day, or the next day if you are ordering at night time.
We will not send any further emails unless we absolutely have to for, for example if there was a problem processing the order.

If you provide a contact telephone number, we would only call this if absolutely neccesary,We appreciate that you would like your order to arrive ASAP therefore in the unlikely circumstances where contact with you were essential to expediate delivery. we may call you we would never leave a message on a messagebank or with another person.
Q.Can i pay by cheque, do I need to send the cheque before delivery and what name should I write on the cheque?
A. Payment must be received before picking and dispatch. While you are free to pay by cheque this form of payment will cause a delay in receiving your order Postage on the cheque from yourself to us can take a few days, The cheque would then need to clear in our account prior to shipping. As soon as your cheque has cleared your order will be processed ASAP. The name on the cheque should be "PCP Distributors"
Q.Can i pick up my order from one of your retail adult shops
A.Yes you can,Simply choose this method of payment at the checkout,printout a copy of your order and present it at one of our Randy's Adult World stores.(please contact our warehouse on 02 4389 3518 to ensure availability of product prior to going to store)

 If you have a question regarding any aspect of  Xmans adult worlds services Please fill in the form below and we will answer your questions ASAP.

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